Paying for parking
Our provider for paying for parking sessions in our car parks and on-street is PayByPhone.
How to use PayByPhone
You will need to either download the PayByPhone app from the PayByPhone website, App Store or Google Play on your smartphone or ring the telephone number displayed on the side of the Pay and Park machine or signpost. You can download the app before going to park.
Once your account is confirmed, you enter the location code that can be found on the side of the Pay and Park machine, choose how long you want to stay and confirm. Your vehicle registration number and payment option can be stored in the app.
Payments can also be made by calling 0330 400 7275 or texting 65565. The PayByPhone website provides further information, as well as demonstration videos on how to use the app and service.PayByPhone also has an interactive voice response self-service support centre on its website.
What if I don't have a smartphone?
We currently have no plans to remove existing Pay and Park machines so the option to obtain parking sessions by cash or card will remain.
What does it cost?
The service charge (convenience fee) is five pence, which will be added to the cost of the parking session requested.
Additional services, such as text reminders, are 20 pence each.
Our sites and location codes
|PayByPhone location number
|Wood Lane End Car Park
|The Gables Car Park
|High Street Car Park (Old Town)
|Queensway Car Park
|Alexandra Road Car Park
|Water Gardens North, Lower Deck
|Water Gardens North, Upper Deck, White Zone (Saturdays and Sundays only)
|Water Gardens North, Upper Deck, Red Zone (Saturdays and Sundays only)
|Water Gardens South
|Moor End Car Park
|Park Road Car Park
|Waterhouse Street on-street bays
|Alexandra Road on-street bays
|Cemetery Hill on-street bays
|St John's Road on-street bays
|Cotterells on-street bays (by Gade Point)
|Cotterells on-street bays (by school playing field)
|London Road on-street bays
|Marlowes on-street bays
|Cowper Road Car Park
|Durrants Hill Car Park
|Water Lane Car Park
|St John's Well Lane Car Park
|Lower Kings Road Car Park (Floors 0-3)
|Lower Kings Road Car Park (Floors 4-5)
|Lower Kings Road Car Park (Floors 6-7) (Saturdays and Sundays only)
|High Street on-street bays (North of Kings Road)
|High Street on-street bays (South of Kings Road)
|The Forge Car Park
|Church Yard Car Park
|Frogmore Street (East) car park
|Frogmore Street (West) car park
|Victoria Hall Car Park
|Old School Yard