Get involved 

Have your say, influence our services and make a difference

To get involved and make a difference, you don’t need any previous experience. You just need to be enthusiastic and to care about improving the services that affect you, and other tenants and leaseholders.

Our Tenants and Leaseholders are why we’re here. By knowing what matters to you and what isn’t working so well helps us improve our services and focus on the things that count.

We want our services to be the best that they can be, and we’re always trying to make them even better. We want you to help us to do this. Please see our  Menu of Involvement (PDF 2.5MB) for more information about the different ways you get involved with us. 

If you would like to know more, please email talk-to-us@dacorum.gov.uk

Stay in touch with our email newsletter

Housing Matters is our monthly email newsletter for Council tenants and leaseholders. We want you to know what's going on in housing and property services. To keep up to date with our news as your housing landlord or owner of your freehold, just sign up below:

Sign up to our email newsletter 

Annual report

We have produced an  Annual Report for Tenants and Leaseholders 2022-2023 (PDF 2.2MB), which sets out performance information, as well as some of our achievements and future plans.

If you would like to get involved with us developing our next Annual Report, please email talk-to-us@dacorum.gov.uk.

Repairs satisfaction survey

In 2021, we launched a satisfaction survey for responsive repairs. Shortly after your housing repair is completed, we will send you a link by email or text message. If we don't have these details on your tenancy record, please contact us to add your current mobile phone number and/or email address so that you can tell us what you think about the service you receive.

As always, we will never pass your information outside the housing service or ask for any financial details. The results of this survey will help us to improve services. 

If you have any queries, please email talk-to-us@dacorum.gov.uk

Tpas - Pro Landlord Accreditation

Our approach to tenant engagement led to us becoming the first landlord in the country to achieve the Tpas (Tenant Participation Advisory Service) Pro Landlord Accreditation. We continue to use Tpas as a source of expertise when developing new methods of resident engagement such as scrutiny boot camps.

Getting involved

Expand all

  • Tenant and Leaseholder Committee

    The Tenant and Leaseholder Committee (TLC) meets every two months to review key areas of the housing service. It will also be used as the formal part of any consultation process.

    Interested in joining?

    Please take a look at our  Menu of Involvement (PDF 2MB) for more information about the TLC and the other ways you can get involved with your Housing Service. If you would like to talk to someone about the TLC or are interested in applying to join, please email talk-to-us@dacorum.gov.uk with your details and someone will get back to you, or fill in the  Tenant and Leaseholder Committee application form (PDF 131KB) and email it to us at  talk-to-us@dacorum.gov.uk. 

    Meeting notes

    See below for notes of the most recent meeting:

     Tenant and Leaseholder Committee meeting notes - 29 February 2024 (PDF 136KB)

    Any reports mentioned in these notes are available on request from talk-to-us@dacorum.gov.uk.

    Meeting dates 2024

    All meetings run 7pm to 8.30pm at The Forum unless stated otherwise.

    Tenant and Leaseholder Committee meeting dates 2023-2024
    When Format Where
    Thursday 21 MarchIn person/hybridConference Room 2/MS Teams
    Thursday 25 AprilIn person/hybridConference Room 2/MS Teams
    Thursday 23 MayIn person/hybridConference Room 2/MS Teams
    Thursday 18 JulyIn person/hybridConference Room 2/MS Teams
    Thursday 26 SeptemberIn person/hybridConference Room 2/MS Teams
    Thursday 28 NovemberIn person/hybridConference Room 2/MS Teams
  • Supported Housing Forum

    The Supported Housing Forum (SHF) looks at issues affecting the whole of the Supported Housing service.

    The SHF considers key issues that affect Supported Housing residents across the borough. Occasionally, it may discuss issues that impact only one or two of the schemes, or the wider population, particularly those aged 60 and over.

    It is not a place to bring individual scheme issues to, unless all formal procedures to resolve them have failed. We encourage tenants to raise scheme-specific issues at the Tenant Information Meetings (TIMs), which we hold at each Supported Housing Scheme.

    The SHF comprises 13 representatives, who come from different Supported Housing accommodation settings within Dacorum.

    If you have an issue you believe should be discussed by the SHF, but you don’t know any of the representatives, you can contact us by:

    • speaking to your Supported Housing Officer and asking them to pass on your message
    • emailing supportedhousing@dacorum.gov.uk
    • calling 01442 228000 and asking for "Supported Housing"

    Meetings in 2024

    All meetings run between 2pm and 4pm, unless otherwise advised.

    DateLocation
    Tuesday 19 March 2024Betty Patterson House, Communal Lounge
    Tuesday 11 June 2024Council Chamber, The Forum
    Tuesday 10 September 2024Council Chamber, The Forum
    Tuesday 10 December 2024Council Chamber, The Forum

    Meeting minutes and terms of reference

    See below for notes of the most recent meeting:

    See below for the Supported Housing Forum terms of reference:

    How to get involved

    If you'd like to get involved, please speak to your supported housing officer or email talk-to-us@dacorum.gov.uk.

  • Focus groups

    We run regular focus groups to review and improve our services.

    These sessions are informal and enjoyable, and give you the opportunity to have your say on new ideas or ways of working.

    If you would like to take part or know more, please email talk-to-us@dacorum.gov.uk.

  • Mystery Customers

    We want to know what it is like to be a customer of our services so that we can gain insight into what you expect and the level of service that you receive. By capturing your feedback, our Mystery Customers programme The link will take you to an external site and it will open in a new windowmeasures our services with the aim of improving satisfaction and your experience.

    Mystery Customers is...

    • A method for exploring your experiences when reporting issues to us
    • Your view at a snapshot in time
    • Carried out in a variety of ways (in person, by telephone, letter, email, online or by contacting us on social media)
    • A way of identifying strengths and weaknesses in dealing with customers
    • A method of measuring performance against set service standards
    • A useful aid for identifying training needs
    • A chance to provide open, honest and constructive feedback

    For more information and to register your interest, please fill out our short online form:

    Register your interest

  • Dacorum Online Training (DOT)

    Dacorum Online Training (DOT) is an online portal that provides free training and wellbeing courses for both existing tenants and housing applicants. Find out more.

  • Resident Scrutiny Boot Camps

    Resident Scrutiny Boot Camps are informal online events in which a group of Dacorum’s residents and staff get together to scrutinise a service. During the session you will look at performance information and may receive a presentation from staff about a service. You'll then get the opportunity to talk about your experiences and ideas for improvement in small groups.

    By the end of each session, you will have a list of recommendations for change, which is then worked on by our staff. You'll then be invited to follow-up sessions to monitor the agreed recommendations and find out how we are putting them in place.

Contact us

If you're a Council Tenant or Leaseholder and would like to get involved with us, please tell us what you're interested in by filling in our register of interest form below:

Register your interest

Page Last Updated: Friday, 26 January 2024 at 11:55 AM